Hollard the ********

On the 12/01/2016, we had a flood at my home. The next morning I call hollard to report this and make a claim. Ref number 916692. They then send a third party to come out and assess the damage the next day, which is the 13/01/2016. Make numerous calls to them and sending emails , this morning I call in and speak again to Fikile and she tells me my claim is rejected, as there was too much soil used in the retaining wall. Firstly when I took out the cover they do not tell you this, also no where on my documents I received from them does it tell me how much soil must be used for a retaining wall. Also when I took out the insurance, no one came to my place to check anything, but now they make excuses ,to pay. Also when the retaining wall was put up, I received an engineer certificate which was submitted to them. Hollard if you cannot pay my claim then return my money I paid for the non-insurance that I took with your company.