MW
Muss W

1 reviews | Active since Jun 2020

04 Mar 2024, 15:07

Hollard the bane of our existence

This is by far thee worst insurance service provider on the face of this earth, Deserves a negative star ratings if there was one. I submitted my claim last year for third party claim and had the worst luck to be assisted by these 2 individuals who embodied incompetence: *** & *** every single time i follow up there's always some how a document that your agents haven't received and i then have to resend the same thing a 100 times again. 4 months down the line the person I'm dealing with Talia Mahomed tells me she doesn't have a claim form and that i should refill and send it after i had already mailed it to her hundreds of times already. Today marks 4 months and i still haven't been assisted all i keep getting is "we're sorry but there's one more document missing". Its been 4 months without a car all because of the incompetence of your company and stuff. I retract my initial statement a negative star is far too generous for Hollard.

0
Replies (3)
Hollard Insurance
Hollard Insurance's reply04 Mar 2024, 17:20
Official
 
Hello Muss
 
 
 
Thank you for bringing this to our attention.  We are sorry about the poor service experienced. 

 Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. 

 Regards
 

Hollard Insure Customer & Broker Experience team. 
MW
Muss W's update20 Mar 2024, 16:16
Reviewer Update
Its the 20th of March and still nothing is being done by your Customer resolution team, No communication, email or phone call. So even your staff is living up to the uselessness of the worst insurance broke in South Africa.
MW
Muss W's update21 Mar 2024, 09:13
Reviewer Update
Hi Hollard Admin

Talia from your claims department has finally responded last night with a finalised claim settlement offer and I’m sure the conclusion made on my claim is joke , if not then Hollard must love insulting me because how am I being offered R 16’000.00 to repair damages that your assessors calculated to be R 131’000.00. With this said I will continue posting you on twitter to expose your ****ming organisation like Old Mutual