Hollard Technical Staff should all be Fired!!

Item: Hollard Insurance
Rating: 1

Claim reference ***.

Water Heating System Failure on 13 September 2024. Its 5-days later and Hollard can't decide whether they should repair or replace the unit. The claim has been referred to their Technical Department. They are useless!!!! How difficult can it be to make a decision after their own assessor came out to do a damage report. His recommendation was the replacement of the unit.

I have instructed my broker to cancel my insurance with Hollard. Their service is extremely poor and slow. I will now pay to replace the unit and see then at the Ombudsman.

In February my vehicle was in an accident. It took Hollard 4-month to resolve on the claim. Shocking service....

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Replies (2)

Hollard Insurance's replyOfficial

19 Sept 2024, 08:10

Hello Hendrikus

Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards

Hollard Insure Customer & Broker Experience team.

Hollard Insurance's reply19 Sept 2024, 08:10

Official

Hollard Insurance's replyOfficial

19 Sept 2024, 08:15

Hello Mr Maritz

Thank you for bringing this to our attention. We are sorry to hear about your negative experience We are committed to investigating this matter to ensure that it is appropriately resolved. A member of our team will be in contact with you to discuss this matter further.

Yours Sincerely,

Hollard Insure Customer Experience Team

Hollard Insurance's reply19 Sept 2024, 08:15

Official