GV
Geraldine V
1 reviews | Active since Nov 2017
21 Apr 2020, 08:57
Hollard take money but no response for a month!
i have been emailing before the lockdown and still have not received any reply besides the auto email response they will contact me in 2 days..... its been a month !!!! they take the deposit but i get no service. what bs is that????
Helpful (0)
Replies (2)0
Replies (2)GV
Geraldine V's updateReviewer Update
22 Apr 2020, 11:54EMAILS fit into social distancing -why no reply.
to what email shall I send my policy details to????
once AGAIN -pathetic excuses for taking my money but not giving me the service you agreed upon = UNACCEPTABLE.
why isnt anyone picking up the phone or emailing me back?????????????????
to what email shall I send my policy details to????
once AGAIN -pathetic excuses for taking my money but not giving me the service you agreed upon = UNACCEPTABLE.
why isnt anyone picking up the phone or emailing me back?????????????????
GV
Geraldine V's update22 Apr 2020, 11:54
Reviewer Update
EMAILS fit into social distancing -why no reply.
to what email shall I send my policy details to????
once AGAIN -pathetic excuses for taking my money but not giving me the service you agreed upon = UNACCEPTABLE.
why isnt anyone picking up the phone or emailing me back?????????????????
to what email shall I send my policy details to????
once AGAIN -pathetic excuses for taking my money but not giving me the service you agreed upon = UNACCEPTABLE.
why isnt anyone picking up the phone or emailing me back?????????????????
GV
Geraldine V's updateReviewer Update
26 Apr 2020, 05:39A 'Curtis' phoned me and clearly is not concerned about clients as when he asked me a question and I was breathing in ONE BREATH to think and answer, he said "Ms Visser" like he had the lotto to fetch and grinding his teeth as dealing with a customer which is what he is paid to do is so painstakingly annoying.
Curtis' tone and speed of talking is definitely NOT what a client expects nor deserves when asking for advice which is what a client pays for.
if you support staff or attorneys do not have the patience nor etiquette to deal with customers using the medium YOU prefer (telephonically) then you should be screening your calls and training or re-hiring.
i do not pay you nor sign an agreement only to be met with staff who have no interest in fulfilling their duties.
maybe he should be working with machinery instead cos clearly he doesn't have what it takes to deal with people.
if you dont believe the tone I experienced -listen to your recorded conversations !
pathetic service and NOT what I signed up for !
if your staff dont have the time to deal with me then I simply dont have the money to pay their salaries !
Curtis' tone and speed of talking is definitely NOT what a client expects nor deserves when asking for advice which is what a client pays for.
if you support staff or attorneys do not have the patience nor etiquette to deal with customers using the medium YOU prefer (telephonically) then you should be screening your calls and training or re-hiring.
i do not pay you nor sign an agreement only to be met with staff who have no interest in fulfilling their duties.
maybe he should be working with machinery instead cos clearly he doesn't have what it takes to deal with people.
if you dont believe the tone I experienced -listen to your recorded conversations !
pathetic service and NOT what I signed up for !
if your staff dont have the time to deal with me then I simply dont have the money to pay their salaries !
GV
Geraldine V's update26 Apr 2020, 05:39
Reviewer Update
A 'Curtis' phoned me and clearly is not concerned about clients as when he asked me a question and I was breathing in ONE BREATH to think and answer, he said "Ms Visser" like he had the lotto to fetch and grinding his teeth as dealing with a customer which is what he is paid to do is so painstakingly annoying.
Curtis' tone and speed of talking is definitely NOT what a client expects nor deserves when asking for advice which is what a client pays for.
if you support staff or attorneys do not have the patience nor etiquette to deal with customers using the medium YOU prefer (telephonically) then you should be screening your calls and training or re-hiring.
i do not pay you nor sign an agreement only to be met with staff who have no interest in fulfilling their duties.
maybe he should be working with machinery instead cos clearly he doesn't have what it takes to deal with people.
if you dont believe the tone I experienced -listen to your recorded conversations !
pathetic service and NOT what I signed up for !
if your staff dont have the time to deal with me then I simply dont have the money to pay their salaries !
Curtis' tone and speed of talking is definitely NOT what a client expects nor deserves when asking for advice which is what a client pays for.
if you support staff or attorneys do not have the patience nor etiquette to deal with customers using the medium YOU prefer (telephonically) then you should be screening your calls and training or re-hiring.
i do not pay you nor sign an agreement only to be met with staff who have no interest in fulfilling their duties.
maybe he should be working with machinery instead cos clearly he doesn't have what it takes to deal with people.
if you dont believe the tone I experienced -listen to your recorded conversations !
pathetic service and NOT what I signed up for !
if your staff dont have the time to deal with me then I simply dont have the money to pay their salaries !