BA
Beni A

1 reviews | Active since Mar 2009

26 Mar 2015, 13:22

Hollard sucks!!! no communication + cancels claim

I am so sick and tired of companies that feel they dont have to give customers service.<br> <br> I logged a claim with FNB Insurance and Hollard - Claim Number 868013 done on the16th of February.<br> <br> I then had a call for an assesor to come out - Leon Schuld came to inspect. Soon afterwards i had another call from some unknown assessor who said they want to make a time to come see my place. I told them someone had already come. I didnt hear anything from anyone for weeks.<br> <br> 2 weeks ago i get another call from a 3rd assessor... who tells me that Hollard didnt like the 1st persons report and it was too high for them to pay out so this new assessor was appointed to give a lower report... obviously one that suits Hollard better.<br> <br> I still dont hear anything from Hollard. With this i called them this week and am told the claim was cancelled. \APPARENTLY"because they said the issue was the drain pipe was broken"

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Replies (1)
Hollard Insurance
Hollard Insurance's reply26 Mar 2015, 15:59
Official
Hello BeniA,

Thank you for bringing this matter to our attention.

Kindly note that this matter is currently under review and feedback on way forward will be provided to you as soon as possible.

Kind Regards

Nathan Mangope
***
Complaints Management