Hollard staff ***********

My niece lost her father in June 2018,she submitted a funeral claim on 10 December 2018 after she found out her dad had an insurance with them,but funds were paid to the wrong person/beneficiary on the 28 December 2018(her aunt)who didn't have a letter of authority, my niece was an authorised person, when she enquire about these funds she's been transferred from one pillar to another, several complaints have been logged with them and they only telling her to wait for 14 days and this was from the 4th January 2019 and there's no feedback ,the staff from their Call Centre are so rude, impatient not helpful at all, we need the management to intervene,or we goin' to expose them via Media,they should have checked the banking details but because of their staff stupidity,money was transferred to the wrong person,this aunty was apparently not a beneficiary but next of kin (she's a well know ***** who is the ex cop and she manipulative and *******),my niece and her sister we insured on this policy but there was no nominated beneficiary,staff member from Durban did disclose this to my niece,so that's why she was advised to submit her claim as she had a Letter of Authority,please investigate.