MB
Marcus B

1 reviews | Active since Feb 2017

26 Apr 2017, 16:47

HOLLARD'S LOW / NO CLIENT VALUE!!!

<p>After a lot of back and fourths and after my complaint for bad service I still find myself at a loss for words. After five (5) years being insured with Hollard under my parent's policy, I am now registering my new vehicle under my own name and requested a competitive quotation as a gesture of good faith and for the bad service received, this is what it came too;</p> <p>OUTsurance quoted me a premium of R1196.63 on the retail value of R102 000.00 (OUTsurance Market value R95 000.00) with the very same cover, literally the same deal except OUTsurance' retail and market value is a bit higher and optional free Matrix tracker installation and ********** p/m , Hollard’s sales team offered me for R1122.88 on Retail value of R93 400.00, the difference is roughly R75.00, but the bigger difference is that with Hollard, there is a history and a member of loyal policy holders (Parents) and considering prior complaint regarding poor service, Hollard is "saying" that is the best they can offer me to retain a client... OUTsurance, I have no history what so ever is offering me basically the same premium that Hollard is, I had this escalated further with what OUTsurance is quoting me and still, no better premium could be offered, Its a shame! And Principal wise, I dont see why or what is keeping me at Hollard if this is the service I get and after all that cant offer or entice me with a better premium.</p> <p> With all that said and without wasting Hollard's and my time and for my own sake, I am forced to decline Hollard's quote and and request the contract/policy from OUTsurance.</p> <p>My fiance (Call me for her details or policy #)is insured with Hollard (Household & Vehicle) and because my items are also included, I am going to urge her move as well, this is not in spite but for the mere fact that if I dont want to deal with Hollard, that should be as a whole and not where applicable.</p> <p> </p> <p> </p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply02 May 2017, 10:37
Official

Hello marcusKB69

I would like to thank you for contacting us regarding your experience.

I am sorry that we could not offer you a cheaper quotation.

Our team will be in contact with you regarding your experience.

Kind Regards

Lynne Lawrence

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