Hollard running away from being liable and be what an insurance is suppose to be and pay up.

My name is Nomahlubi Msikinya ,on the 24th of March 2018 i called in for assistance as i experienced a breakdown, i got the excellent assistance in towing and i thought to myself i have insured with the best little did i know what was in store for me. firstly this incident has been registered four times under different claim numbers , secondly the car has been with NTT VW East London for a year now and lastly i can not even put it into words the inconvenience that i have endured due to this.

The decision that was taken on the 20th of march does not sit well with me at all because i have no knowledge of cars and i fail to understand where do i feature in poor workmanship that is done by hollard approved dealer. Upon the receipt of the letter that was declining payment of the repairs that need to be done to the car i made an appointment with the service manager at NTT Pierre Scheepers told him the whole story and he conducted his own investigation and on the 05/042019 he came back stating that yes there is a foreign seal that he himself does not know how it got there still needs further investigation because he interviewed me a bit but as i have said to Maryna a Holland consultant every-time that car showed an alarming light, broke down it will be towed to straight to NTT no where else and the records can confirm that. Pierre's investigation came to the question that i have been asking but Maryna failed dismal to answer me but refused to transfer me to her manager or supervisor saying that they just do not want anything with the car still my question stands, how or where is the connection between a bent crank shaft and a seal???

I am pleading for your intervention in this matter as it has been over a year the car has been sitting at NTT Hollard playing hide and seek and the most painful thing is that i have never missed a premium with them moreover i am still paying the bank for the car, insurance, tracker and licencing . I do not even want to mention the inconvenience of traveling to work and taking my 4 year old to school. after Pierre called me and informed me with his investigation i tried to make arrange a meeting with Maryna to vain your intervention is needed urgently as Hollard needs to pay for the repairs of the car and no one else is liable for this but them. Pierre can be contacted on ********** / **********

Hoping that my plea and case fall on the lap of the right person who would understand the suffering that i am going through right now.