Hollard Robbing their clients

I am extremely disappointed and frustrated by the service I'm not receiving at all from Finrite(Hollard) and Ackermans. As I was complaining with regards to the fact that they were not willing to pay my policy as I have sent them all relevant documentation required. Last week I received R5000.00 which is not even the minimum of the policy I took with them. My premium is R53.95. Meaning that I should receive more than R10000.00 as my Husband past away. For the fact that they debit R53.95 it means that the policy also increased as well. Instead of them paying at list R10000.00 they only paid R5000.00. I sent emails to Gerrit Visser, Shaun Tsotetsi and Irma Roberts on the 31st August. All I received from Tsotetsi was an automated email response with complaint tracking number: 23803. No one has even bothered to contact or email me till now to give me feedback. It shows that this company is only interested in robbing clients only. I think this company is a fly by night. Only if I new that I chose a fly by night company. This company is good in creating problems not solving. I received an email from Irma saying the payout amount received is correct but the contract contradicts all that.