Hollard rejects claim without checking facts first

Third party caused damage to my vehicle - their umbrella was pulled out of its stand, landing on my vehicle, causing damage.<br> <br> Hollard is both my and the other party's insurer and chose the easy way out - to reject the claim as the other party \took the necessary precautions to secure the umbrella\" . This assessment was made WITHOUT checking the facts with the person on duty on the day - the incident happened in February and as of 11 April no one spoke to Lawrence or the security guards who helped me take the umbrella off my vehicle and who cleaned the bonnet to see if it was damaged . The funny part is that if they checked - they would have found the \"anchor\" to be damaged - fortunately I have this on video in case they try and \"fix\" it now. And even worse - Lawrence has now started tying the umbrella down onto another item - as he confirmed the block is damaged and he does not want to cause another incident. The shop owner - Cafe Lacomia is silent as well.<br> <br> Hollard seems to look at their own pocket first - they seem not to care about you as a customer. This case is going to the Insurance Ombudsman as well. Claim value : R2123.00 - they will rather lose someone who is a 15 yrs."