Hollard Refuses to Settle Claim for Damages

A new claim was lodged with Hollard Insurance (via Ooba) approximately 3 months ago after the hurricane storm in the Western Cape. The storm damaged the skylight which resulted in having it replaced. The assessment was completed and repair contractors assigned to replace the skylight, and repaint a wall due to water damage. As a result of poor workmanship, additional damages have been incurred on two other walls in the house beneath the skylight. The external gutter was bent by the contractors causing water to overflow onto the brick paving which has resulted in water damage on the interior walls. Hollard Insurance is not prepared to repair the resultant damage, however are willing to repair the bent gutter.

After numerous communications via email and telephone calls to Hollard Insurance, they refuse to repair the resultant damage which has been caused by the overflow of water. In addition, the exterior wall was waterproofed with bitumen and new paving installed to flow water away from the house. Due to the overflow and continuous running of water onto the paving, this has eroded the cement grouting which has caused a build-up of water below the paving resulting in damp occurring on the interior walls.

Now that Hollard Insurance is not prepared to address the resulting damage after the repair work on the skylight, I am left with no choice but to report this matter on HelloPeter.Com and to further open an application with the Short Term Insurance Ombudsman, on http://www.osti.co.za. I will be taking further action to bring Hollard Insurance to task for lack of supervision of the work conducted, failure to furnish me with a guarantee of the work completed on the skylight and their negligence to address the resulting damage that has been caused by their contractors.