HOLLARD REFUSES TO PAY UP!

On Friday the 6th of March my iPhone fell down the stairs of my house and damaging the screen badly. The next day I took the phone to the Istore at the Pavillion Shopping centre in Durban to get it assessed. They assessed it and said they wont be able to fix it and I need to buy a new one. Istore informed me that the warranties will be cancelled if the phole is opened as it is an international warranty policy.. They said they will write me an email which i need to show it to my insurance company and indeed they did write an email and even attached a quotation for a new phone.<br> <br> On Monday the 9th of March i then lodged a claim and was given a claim number 871051. Today i received a call from one of the agents at Hollard basically telling me that they wont pay for it and they want to pick up my phone without giving me a phone. I will not accept a fixed phone when Apple says my phone's warranties will be cancelled and they have recommended i get a new phone.