Hollard refuses payout, dont insure with them

Hollard has refused to payout a claim for house insurance even though the alarm was armed (turned on) and suspectively turned off by the suspects after they gained entry through a window (which they removed burglar bars from), and used a panic remote which is kept in a cupboard near a room incase of emergencies.<br> <br> So if you are with them, change your insurance company immediately. We have paid insurance through our broker PSG for 15 years and this is what we get for it?<br> <br> They say that the alarm company needs to get a signal in order for them to pay out, a signal is not possible if the suspects deactivate the alarm, how would the company receive a signal?<br> <br> Imagine you are at home and suspects break in and rob you and you cannot press the panic, hollard wont pay out because the alarm company did not receive a signal?<br> <br> This is disgusting and they are just there for your money, when it comes to paying they wont. Don't insure with hollard unless you enjoy paying for something that doesn't get paid out for when the time comes.<br> <br> Very upset!