hollard refsuses to pay my claim.

I have a house hold insurance with Hollard and have had the insurance for years in 2016 there was a break in at my house and I put a claim with them. I have been waiting for my claim to be paid to date nothing. I reported this matter to the ombudsman and they requested that we resolve the matter privately without the Ombudsman and requested that I bring new quotations. some of the items I had lost are no longer sold this means that the quotation are not enough however I still submitted. I was made an offer which is very little to what I have lost and because the claim has been going on for so longer I decided to accept, its been over two months now since I signed the offer but they are still not pay, by the way I am still paying my insurance so this means there is no loss for them even when they pay. I am sick and tired of calling and making follow ups , I will never recommend anyone to take out insurance with Hollard as they do not care about their customers but only about the premiums we pay. The lady dealing with my claim Nonhlanhla Sekete is also sitting and doing nothing.