Hollard quick & easy sign up, but poor follow up service when claiming

<p>So I went into Game stores to buy my daughter a WiFi tablet in February 2017. When purchasing it cash, I was offered to puchase once off fee for a 12 month cover of Hollard insurance. Fantastic service from the Hollard guy in store at Game in Kenilworth Centre. In June 2017 the tablet screen cracked and I have been battling ever since with Hollard to accept my claim which the guy explained is covered. After numerous emails, lengthy calls even some faxes, they say they received no documents. My question is HOW? Pathetic service from the call centre who does not return calls like they say nor emails. Makes me take 3 days off work to sort this out after up to almost 3 hours one day in store and still nothing. I even went into store to ask them to call and fax but Hollard confirms all contact details are true but nothing received. HOW? Are they waiting for my 12 month to expire? Please contact me Hollard Insurance on ********** 587. Even your facebook page has a taken a week to get in touch with me. It's so hard for me to gain confidence to insure any of my electronic goods with you guys again...</p>