HOLLARD - POOR SERVICE - ONLY SETTLE 50% OF CLAIM !!!

We had Tornado Damage on 9 Oct 2017. Since then it has been constant irritation and following up and wondering what is happening to our Claim. Every week they promise next Monday and I will phone you back - this never happened!!! They came back yesterday only with a settlement of less than 50% of the original Claim. Apparently Shadenetting is not covered??! Still waiting for the Funds ???!!! No Offices for almost 4 weeks now!!! How can anyone run a business like this? How would any Company Owner enjoy it if Staff have to work from your home? In the interim one of our Vehicles was ****** last week and once again no answer and or dates on when this will be sorted. The answer I received today was: maybe it will be done next week, I am not sure?! We have a second claim and the first claim is not even settled as yet. This is the worst Insurance Company ever - Poor Poor Poor !!!!! I will move my Business Insurance to Outsurance (Best Insurance Company as per the Insurance Ombudsman Stats) !!!