HOLLARD POOR SERVICE AND GAME STORE

I initially insured my mobile phone SUMSUNG A2 CORE which cost R1,299 during the time of purchase at Game retail store at Festival mall in Kempton Park. After the purchase, I was approached by SALES person of the cell phones' kiosk for Hollard cell phone insurance whereby I finally agreed to terms and ultimately signed the the documents for particular insurance mentioned.

I happened to get lost of my cell phone of which the incident was falling within the lines of the coverage but after I reported the accident to relevant Hollard employees I was amazed to have been told that HOLLARD cannot afford to compensate me with the similar cell phone model but because of the increase in the amount of the cell PHONE SUMSUNG GALAXY A2 CORE presently. I was then ordered to choose any model of any cell phone falling within the range of R1,000-R1,3000. I then tried to negotiate because of my commitment to a DUAL SIM cell phone due to my schedule with my clients but to no avail. As i had no choice i was then directed to go collect the cell phone at Greenstone mall(Game). On my arrival at the store I was assisted by the sales persons who seem to be unprofessional to me because they were reluctant to assist me in collecting the phone and thy seem to be unwilling to help because they didn't introduced me to the range of phones falling within the same margin I suppose to choose. AFTER the maximum of 45minutes or without attending any customer beside myself they started preparing paperwork of which signed the documents and be given cell phone that I never loved together with the catalogue showcasing variety of cell phone of which I found myself interested in one HISENSE E-9 DUAL SIM to be the perfect match, unfortunately I was given an HISENSE INFINITY E-30 LITE without any choice telling me that there alternative because of the limited stock. after noticing the HISENSE E-9 immediately within 24 hours without opening the phone and using it I tried to return back the phone but I was turned away by sales person who also didn't want to put me through the HOLLARD LINE. I was then left devastated and hopeless and as such I DON'T THINK OF MYSELF RECOMMENDING HOLLARD INSURANCE TO ANY OF MY CLIENTS OR ASSOCIATES EVEN MY PEERS because of that poor service and treatment I received.