Hollard poor claim handling - urgent assistance required

My claim number ********** . I have been a loyal client to Hollard for the past 6 years and have had an accident recently, there was a tropical storm and it was 9pm on a Friday, a tow truck arrived on the scene and they mentioned that they were affiliated with Hollard so i allowed them to remove the vehicle from a ditch and made my way home. Reported the incident and nothing happened thereafter, the claims consultant (Thandekile) never called. I tried several times to contact her however, she was either busy on a call or never at her desk. On many these calls i mentioned my concern about storage and towing as the towing company mentioned these to me. I did try to get quotes to prevent the write off however the assessor declined. My car is still at the towing yard even though i have agreed to write off and the bill keeps rising, i am trying several times to contact the claims consultant however, she refuses to take my calls or respond to my emails. The handling of my claim is a real disappointment and i can not be help responsible for the delays caused by Hollard. Could someone please assist. I was going to insure with Hollard for my next vehicle and my wife is currently with Hollard however after this experience i am doubting we will stay. Very disappointing.