Hollard policy

I have been on the line with Hollard for allmost 3 hours today. Most of the agents I spoke to told me that my id number is not on the system and that the policy no that reflects on my policy schedule is non excistend. Some where along the line I spoke to Olivia Makoko who said she will put me through to "the right dept". Once again I was cut off. After calling Hollard for the 17th time I got through to this same lady. With a sigh she said said she will help me. Immediately she traced my policy and helped me. She had to confirm my wife's details, and after doing so she told my wife to hold on. She did...for 14 minutes and then was cut off. This is the most pathetic company to have a policy for !!!!!