Hollard pathetic service

On Wed 19 June I submitted a claim email to Hollard insurance. I had tried telephonically and there was no response. I held on forever and then the call cut. I received a response A Julia Maluleke responded to acknowledge the email. To date I have not heard from this company. Im insured with them via FNB insurance brokers. This is a warning to others. Please stay away from Hollard and FNB insurers. They took it upon themselves to make Hollard the underwriters. Rather stay with proper insurance companies.