HOLLARD - PATHETIC CUSTOMER SERVICE!!!

<p>I contacted Hollard Insurance on the 24/01/2017 for Motor Vehicle claims. Up until today, I have only received feedback regarding one of the two claims that had been put forward to Hollard.</p> <p> </p> <p><br />I sent countless emails and requests for callbacks however this just falls on deaf ears. The call centre agents are even worse than the company on a whole.</p> <p> </p> <p><br />Since 24/01/2017 I've dealt with three different staff members and none of them has the decency to reply or call me back. One staff member (ReneilweM) eventually rep**** on the 21/02/2017 and said that she would call me on 23/02/2017. It's 13 days later and still NO callback.</p> <p> </p> <p><br />Why is it so difficult to respond to an email or just provide a basic service by calling a client back??? When Hollard requests for certain information then they expect it immediately and I have sent all information required however no one can do the same for me or apply half of the effort that I put in.</p> <p> </p> <p><br />The three staff members that purposefully ignore my emails and messages left with other staff members to call me back ********** ********** ********** <p> </p> <p><br />Initially when dealing with Reneilwe, she just stopped replying to my emails and when I called to the call centre, I was advised by another staff member that Reneilwe had taken leave. NO out of office email response was set up to notify ANYONE that she was on leave (UNPROFESSIONAL).</p> <p> </p> <p><br />I feel that my claim should have been passed on to another staff member within her team or her Manager but that was not the case. Instead countless calls and emails had to be made before I received any response.</p> <p> </p> <p><br />This is by far the WORST CUSTOMER SERVICE INSURANCE COMPANY!!! Please do yourself a HUGE favour, if you're reading this right now and go with a different Insurance company who has better work ethic, morals and values and who actually stick to what they preech.</p> <p> </p> <p><br />Hollard has costed me more money, time and effort just trying to get feedback on my claim.</p> <p> </p> <p><br />Maybe this post will speed up the response, if not then clearly Hollard's staff are a true reflection of what they are all about as a Company on a whole and what they are really like towards all their customers.</p> <p> </p> <p>Calling either number gets me no where, ********** 911, ********** 711...</p>