LM
Lonwabo M

1 reviews | Active since Jun 2017

29 Sept 2020, 14:48

Hollard ODP

Being involved in an accident is a terrible thing that a person has to endure, I wouldn’t wish that on my worst enemy. I never thought I would be the unfortunate ones that this happened to. I was at least fortunate enough to have cover for my financed vehicle through Wesbank , ODP cover. This has been a long, tiring and draining journey with Hollard. To cut a long story short my claim has been approved after 3 - 4 months of me calling the company to get constant updates. No one carried me through this process I had to make endless calls to the ODP call center and have been sent from pillar to post. I must say I’m on the verge of really going to their offices or consulting legal advice on this matter. I have been promised my car would be picked up and they would settle the bank that was 3 weeks ago. Now I’m still waiting, still phoning and I’m not getting any sort of resolution to this matter. I mean really Hollard!

0
Replies (1)
Hollard Insurance
Hollard Insurance's reply29 Sept 2020, 15:08
Official
 Hello Lonwabo Mdepa 

We are sorry that  your claims experience has led you to contact us with a complaint.

The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.

Regards
Hollard Group Complaints