Hollard not cancelling policies, double deduct, no refund

I cancelled several policies with Hollard, including my tire insurance a few weeks ago. The lady which I spoke to was able to cancel all my policies except for my tire insurance, although she told me that she cancelled every policy. She also told me that I have been paying for tire insurance via debit order on the same car twice and that they will refund me for the duration of this period.

I was still debited for the tire insurance policies for R55 (no double deduct this time around) on the beginning of this month. I also have not received my refund as promised for the +- year and a half that I was twice deducted for the same policy on the same vehicle.

I am disappointed that Hollard failed with cancelling my policies and for not refunding me for a mistake on their end.

In short, a refund for this month's R55 debit order should be arranged as well as the refund for the double deducted policy on the same vehicle for a period of +- 1.5 years as promised. As discussed, any other policies should also be cancelled (which should have happened weeks ago).