Hollard: No service or communications

Followed normal claim registration process to have a dent repaired.<br> Vehicle was scheduled to be taken to Automagic in JHB. Upon arrival the manager told me his systems were down and I had to take my vehicle to another one of his shops. The same thing happened when I took the vehicle for assessment so it is clear that this Automagic branch had been down for weeks and probably still is. The manager owner had a terrible attitude and when I told him I would complain wished me luck. <br> <br> I laid a formal complaint with Hollard and was told that I should choose another panel beater from their list or find my own and they would pay me. Having lost faith in the quality of their service I requested to have the claim paid to me so that I could have it fixed myself. the last communication from Hollard was in October via email. Since then NO contact. the number I was given is always unavailable.<br> <br> The attitude of Hollard staff and their partners (Automagic), has been shocking throughout.