Hollard Nightmare Insurance.

Hollard Nightmare Insurance.

On the 17th of January 2019, my Sony Xperia XA2 fell out of my hand and was damaged. I then dropped the phone off at Edgar's Mitchell's Plain Promenade and submitted my claim. Once the claim was approved, I was told that the device was beyond repair and that I would have to put in an request for a new device. Which is what I did. The new device is a Nokia 7 plus. A few weeks back, the phone started acting up ( I've contacted the call center prior to the past incident). It all started with my camera not taking pics, it would then make some of the images disappear. Which was really annoying, as I have two business to run. The phone then started accessing random website's and pop-ups of which I haven't registered for (malware). Then the charging pin stopped working correctly, I had to position my phone a certain way before it charges (still facing the same issues), after all of the above-mentioned occurred. I was on my way to work, and while I ran across the street, my phone fell out of my pocket and a car drove over it.

I submitted the second claim, and my phone was repaired. Like I said before I'm running to businesses. How do you repair a phone and the current issues are worse than the previous? Who are you'll using to repair our phone's? Then you have the Audacity to charge R800. Shame on you.

My phone still doesn't charge properly, my screen digitiser only responds when I move my finger over it a few times, the glue that was used to put the device back together, is clearly visible, my screen is intensely bright, the camera is blurry, under low light and bright light. How am I suppose to utilise something that was worse than before.

Hollard you've taken my money twice this year. I cannot be without a phone again. Do you have a solution for my extremely annoying issue?

Regards

Ken Tissong.