Hollard Motorextender

I had a motor extender policy with Hollard insurance for one of my cars, since October 2018. Since then had never been involved in an accident, or had a car breakdown until two weeks back. Firstly i was advised to take my car for evaluation to the nearest approved workshop. The problem is that the towing company that was used damaged my car front bumper in the process. My car was dropped off on the 04th November 2020 and still is there. It took Hollard 14 days to process my claim which was subsequently rejected. Reason being the parts which requires fixing are not covered.

I was also advised that the car hire or towing services are at my own cost. This is despite having mentioned to them that my policy schedule does not align with what they are telling me. Very horrible service, with rude and highly dismissive staff with a huge GOD complex. My advise to people out-there, make sure you partner with the right company for your motor car insurance needs. If its with Hollard insurance do not make a mistake of assuming that what is in your policy schedule is what your are paying for the two are totally different.