Hollard Motor Xtender Policy thumbs down

We took out a Hollard Motor Xtender Policy, hoping that it would make our lives easier when it comes to servicing our car. Alas, it has been a struggle since. They don't respond to emails so it takes forever to register claims. THEN, once the claim is registered it takes another loooooong while to authorize the job to be done. Why pay for a policy that will only leave you struggling in the long run?