Hollard Motor Xtender Policy

Last year I decided to take out a Hollard Motor Xtender policy for my vehicle, thinking it would be a great choice. For the last 3 weeks that I have been trying to claim for my policy, that I pay monthly and on time, I can't even get a response from Hollard!!! It's been 3 weeks and I'm still struggling to even get a claim number??!! The catch is clearly to get Hollard to give you a claim number ahead of claiming to fix your vehicle, so that you can wait for 3 weeks or longer and be without your car that needs to be repaired or serviced?! The call centre is also not up to scratch, when I phone I can't even get through to the right department, then get transferred to all the incorrect departments. Or better yet, the phone gets put down!

I've realised I have made the biggest mistake to take out this policy, and would rather like to cancel it.