Hollard Motor Xtender: Horrible Service, Feedback and Unprofessional Behaviour

<p>Dear All</p> <p> </p> <p>1. My car broke down on the 27/01 in Olifantfonteins Road with my wife driving it. It reported that 'Drive Train fault', stop the car, which she did. Called my Hollard MotorXtender for a tow . It took 2 hours for it to arrive.I made a number of call to the Call Centre lady who didnt know what I should do and which Service provider I could deliver the car to. Thanks to Tow truck driver who guided me to approved Hollard Xtender Workshops</p> <p>2. Car delivered to Bosch Workshop and Hollard given the report and quote by Workshop on the 03/02 saying an oil pump chain broke and they found sludge in the sump. I made numerous calls to enquire whether they have looked at the quote on the 06/02 and 07/02. At the time I needed a car to take my Autistic son to school. I was told this can only happen when the assessor has given them a report. I was told they are waiting for an Assessor to give report.</p> <p>3. On Wednesday the 08/02 at 8H41, Call Centre Agent called me to say my claim was not approved because they found sludge in the sump. I asked what caused the sludge as the car did not give any warning or indication of any problem. All proof of servicing was provided with last service in October 2016. In addition, Hollard, she continued, was not going to pay for the costs of the Worshop inspecting and opnening the car to assess what was wrong. She said that will be for my pocket, whilst it was Hollard who requested the guy to give them a report and quote. That could only be done by opening the car. She could not respond on that and informed me they will e-mail the report to me in the next 15 minutes. I informed her that I will take the report to Lawyers and Ombudsman. It's now 14H24 that I am writing this e-mail.</p> <p> </p> <p>Your assistance will be highly appreciated</p> <p> </p> <p>Leslie</p> <p> </p>