Hollard motor insurance ******!!

I recently had an accident where the third party drove into my car. During the claim period I felt like I was being interrogated, and in addition there was no communication or feedback (And this is a common occurrence when I claim with hollard) It took Hollard 3 weeks to authorise the claim. I asked for the assessor report, even sent an e-mail to remind them and until today it was not sent. The panel beater called to set up an appointment, the panel beater informed me that s**** parts (they call it second had parts will be used). I called Hollard and asked to peak to a manager who informed me that when a car is out of warranty they have the right to use s**** parts or generic parts (basically cheap replicas.)

I feel that the lady who handled the claim should have informed me. My premiums should decrease since the liability on my car is now lower because they use cheap parts to repair.

The reason I insisted that the OEM supplier repair my car is from previous experience from a panel beater contracted to hollard. The panel beater could not match the colours, the bumper clips were worn from being removed and installed several times because they did not know what they were doing.

It seems hollard call center agents are not allowed to transfer calls to managers because I have strong doubts that the gentleman I spoke to is a manager. This has happened in every claim that I have had with hollard. I wonder why?

I take pride in the upkeep of my vehicle and repair it only at OEM dealers and that is why I took out comprehensive insurance with a big brand. I would like to warn anyone who is with hollard or contemplating taking insurance with them that the panel beaters contracted with them are incapable, it takes a minimum of 3 days to process a widscreen claim which most insurers sort out in less than a day and the claim experience is draining and there is no progress information.