Hollard Motor Extender - AWFUL

<p>Monthly we pay Hollard for several our vehicles to be insured under their "Motor Extended Warranty" plans. On Saturday 20th May, one of our vehicles broke down 50km before Hoedspruit. Calling Hollard for assistance, they sent their towing service to tow the car. This is where the problems started... The car was towed to Tzaneen (After we were told it would go to Nelspruit), to a dealership that IS NOT approved by Hollard. It is now Thursday 25th May. The vehicle is still sitting at the unapproved dealership in Tzaneen. The dealership cannot quote on fixing the vehicle as they are not approved by Hollard. The Hollard claims department and the towing department do not communicate and as such we are being told by both departments that there is nothing they can do. The car cannot be towed back to JHB and it cannot be fixed by the dealership. WHAT ARE WE PAYING FOR? Almost a week without the car and no resolution at all in sight. Hollard has no sense of customer service and will not even offer any assistance nor take responsibility for towing the car to the wrong place.</p>