Hollard motor extender

My opinion of Hollard and Mototech is simple. ********* practices, broken proceedures and poor service. I would recommend any client to look else where for such cover. Here is why....

Having been a long standing client with hollard motor extender on the maxi cruise option (premium) and contributing + 30k in premiums.

I recently submitted a claim for R1500 for new suspension stabilizer link. Which are covered under the suspension category and is non wear an tear item.

I sent the quote to hollard. Who rep**** as they required secure pdf of the quote, fault report and invoice. So i requested this from my repair dealership and was pending submission.

Only to recieve an SMS later that the claim was refuted. See below message

" Hi S#@ ********** Sadly the component [Stabilizer links] (ClaimNo :83481) is not covered by your Hollard Xtender policy. ********** $9# Mototech Auth FSP "

I find it a severe misconduit and breach of policy for the claim to have been refuted even when their own proceedures have not been adhered to. I believe the hollard and mototech insurer dont fairly handle claims but are inclined to act in the favour of the insurer without fair proceedure or conduct.