Hollard Moto Xtender

I took up the Hollard Moto Xtender warranty policy in March 2017. I took my car to be repaired for a gearbox and steering rack malfunctioning, and I was requested to send through documents for the claim, which I did. I was told that it takes 24 hours to process a claim and they call me back shortly, but no one updated me on anything until I had to call. Another problem is that when you call their call centre, you hold for about 15min. I was advised to call later in the day after the 24 hours had lapsed, but when I did I was told to call again the next day.

Other warranty providers take an hour or two to process customer claims, I don't understand why it has to take 24 hours (and even longer for Hollard) for them to process a claim, when all the necessary documents have been received.

I'm very unhappy about the service and ease of access in calling them....