Hollard Manual Payments

i received an sms from one of the consultants from Hollard advising me that my policy was about to lapse in December and requested for me to make a deposit, i then made a deposit to the account number given by the consultant and was given a reference number to use on the deposit (***1). I made 3 deposits with the same reference number, however i received an sms advising me that my policy has lapsed. I went into the Hollard branch in New gate Mall next to Bree Taxi rank, the consultant also advise of the same and i showed her proof of the deposits and she advised the reference number i was paying with belongs to Mr Malapane of which i am not related to and they are debiting his accounts for his policy. They could see my deposits on his policy however they advise they cannot assist me with transferring the funds into the correct policy. They advised they need original deposit slips from the bank of which i have clear copies off with clear bank stamp.. All i want is for them to transfer the money i have paid into my policy number. It is not my fault that payments were going into Mr Malapanes policy as they are the one who gave me that policy number.My Contact Details are ***