Hollard *******ly debited my account for a cancelled policy

I organized for Hollards insurance to be cancelled with my broker and arranged other car insurance. The policy was successfully cancelled and confirmation was sent to me more than a week ago.

Fast forward to today, my account was debited by Hollard despite the cancellation. To safeguard against this, I even stopped the debit order mandate... But they used a different reference to debit my account and it went off successfully.

My broker said that Hollard collects in arrears which is definitely not true. Since I paid an insurance premium the day I picked up my car in November 2024 and in December 2025 another debit was made against my account. When I raised this, there was no further feedback from Hollard.

I have terminated the relationship with Hollard. I want my money back immediately. While you're at it,l Hollard, add the debit order fee that went off against my account when you process my refund.

I don't want to wait 30 days. I don't even want a lengthy back and forth. Your records should show that you have debited my account in advance and not in arrears. I have never missed a premium nor do I owe you one for February.

Unacceptable and nasty work by Hollard insurance.