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Mthokozisi M
1 reviews | Active since Nov 2015
04 Nov 2015, 17:39
Hollard Legal is *****
Hollard legal insurance has unilaterally refused to pay my claim on postponing a court order application against the advise of a merit report from attorneys. My only legal assistance was to have the postponement. Hollard promised a comprehensive cover on my legal policy but when its claim time they say they only pay if they believe there are merits on the principal matter as well something that was never disclosed to me.
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Hollard Insurance's replyOfficial
09 Nov 2015, 15:31Hello mmpanza01,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply09 Nov 2015, 15:31
Official
Hello mmpanza01,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***