KK
Keruna K
1 reviews | Active since Jun 2023
15 Feb 2024, 11:45
Hollard is *********, take your business elsewhere
I would put a minus 100 if possible. Incredibly *********, and lacking in values, customer centricity and fails to take accountability for their poor service. Please don't waste your time and money on Hollard.
Helpful (0)
Replies (6)0
Replies (6)
Hollard Insurance's replyOfficial
15 Feb 2024, 12:06Hello Keruna
We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly provide the policy number and/or claim number.
Regards
Hollard Insure Customer & Broker Experience team
Hollard Insurance's reply15 Feb 2024, 12:06
Official
Hello Keruna
We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly provide the policy number and/or claim number.
Regards
Hollard Insure Customer & Broker Experience team
KK
Keruna K's updateReviewer Update
15 Feb 2024, 12:24Lelanie Fourie, the manager that was handling the escalation, basically fails miserably to deal with the escalation for the past few weeks and she passed the buck to the complaints department. Not only is she not available but it takes her days to pass the buck as well.
Claim number: ***
All my issues raised, all the ********* practices ignored, I'm absolutely disgusted by Hollard.
Claim number: ***
All my issues raised, all the ********* practices ignored, I'm absolutely disgusted by Hollard.
KK
Keruna K's update15 Feb 2024, 12:24
Reviewer Update
Lelanie Fourie, the manager that was handling the escalation, basically fails miserably to deal with the escalation for the past few weeks and she passed the buck to the complaints department. Not only is she not available but it takes her days to pass the buck as well.
Claim number: ***
All my issues raised, all the ********* practices ignored, I'm absolutely disgusted by Hollard.
Claim number: ***
All my issues raised, all the ********* practices ignored, I'm absolutely disgusted by Hollard.
Hollard Insurance's replyOfficial
15 Feb 2024, 12:59Hello Keruna
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply15 Feb 2024, 12:59
Official
Hello Keruna
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
KK
Keruna K's updateReviewer Update
15 Feb 2024, 13:09Please note that this has been open since the 8th of jan. I have spent alot of time and money and leave to sort this out and my broker from Nu era is handling it for me. You can reach out to them directly with your resolution. Lelanie should have all the information i provided and the correspondance that Nu Era has sent on my behalf to support me through this process.
KK
Keruna K's update15 Feb 2024, 13:09
Reviewer Update
Please note that this has been open since the 8th of jan. I have spent alot of time and money and leave to sort this out and my broker from Nu era is handling it for me. You can reach out to them directly with your resolution. Lelanie should have all the information i provided and the correspondance that Nu Era has sent on my behalf to support me through this process.
KK
Keruna K's updateReviewer Update
15 Feb 2024, 14:49When will hollard respond and resolve my issues? For weeks we passing information in Hollard.
KK
Keruna K's update15 Feb 2024, 14:49
Reviewer Update
When will hollard respond and resolve my issues? For weeks we passing information in Hollard.
KK
Keruna K's updateReviewer Update
15 Feb 2024, 15:04In my second message i noted that this has been handed over to the complaints department.. What value have you added?
KK
Keruna K's update15 Feb 2024, 15:04
Reviewer Update
In my second message i noted that this has been handed over to the complaints department.. What value have you added?