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molise.moloi molise.moloi

1 reviews | Active since Dec 2016

05 Feb 2018, 20:56

Hollard is prompt with deducting and raising subscriptions but never pays claims on time

Claiming from Hollard Moto Xtender has become more painful than dealing with the South African Police Service. I serviced my car in early December 2017. The dealership and I failed to get a response from Hollard when submitting the claim. It is now two months later, and my claim is still unpaid, and Hollard keeps sending me the incorrect client details despite me submitting my policy document with the application. You are a shambles Hollard, and I will be cancelling my cover and insurance with you.

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Replies (1)
Hollard Insurance
Hollard Insurance's reply07 Feb 2018, 10:15
Official

Good day Mr Moloi

Please note the details of your complaint have been reviewed and escalated for investigation to establish reason for level of response and time taken to process you claim.

Kindly note feedback on progress of your claim will be provided to you during the course of the day.

Kind regards

Nathan Mangope