Hollard is just terrible, stay away

Our geyser burst yesterday morning, and the first thing we did was email our body corporate and let them know, so they gave us the details and my wife contacted Hollard Insurance.

We got no feedback yesterday, just a call asking if there's other damage. It is now almost 12 in the afternoon, the next day, and we still haven't heard anything from these useless excuses for professionals.

Every single time I've encountered a burst geyser throughout my life, the insurance company sends someone that same day and gets the work done in a timely manner. This is beyond pathetic, I don't know why our BC chose this absolute travesty of an insurance company, I'll tell everyone I know to stay far away and hopefully they go bankrupt before anyone else can experience their pathetic service. What a joke