LD
Lindelani D
1 reviews | Active since Jul 2014
25 May 2020, 10:39
Hollard is delaying payment of my claim for a none existent document
I am disgusted by the service I have received from Hollard for my funeral claim. I have submitted a claim in April 2020 and it has not been paid to date because they keep on requesting from me a document the hospital does not supply. Funny enough I have another cover with Metropolitan and they paid me within two days of submitting my claim without any husles. All the information they wanted they called the hospital if they required anything confirm. Luckly I was able to cover my expenses with this cover.
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Replies (2)
Hollard Insurance's replyOfficial
25 May 2020, 13:40Hello Lindelani
We are sorry that your claim experience has led you to contact us with a complaint.
We are sorry that your claim experience has led you to contact us with a complaint.
Please be advised that the matter has been escalated to our customer resolution department for assistance.
We apologise for any inconvenience as a result.
Regards
Hollard Group Complaints
Regards
Hollard Group Complaints
Hollard Insurance's reply25 May 2020, 13:40
Official
Hello Lindelani
We are sorry that your claim experience has led you to contact us with a complaint.
We are sorry that your claim experience has led you to contact us with a complaint.
Please be advised that the matter has been escalated to our customer resolution department for assistance.
We apologise for any inconvenience as a result.
Regards
Hollard Group Complaints
Regards
Hollard Group Complaints
LD
Lindelani D's updateReviewer Update
29 May 2020, 12:27Hi Hollard,
My issue has been resolved and my claim has been settled. I am a bit disappointed that it had to result to a complaint and more than a month before someone picked up a call and called me. It is in envitable that, there will be disputes but these must be handled with respect and understanding. Thanks for your assistance.
My issue has been resolved and my claim has been settled. I am a bit disappointed that it had to result to a complaint and more than a month before someone picked up a call and called me. It is in envitable that, there will be disputes but these must be handled with respect and understanding. Thanks for your assistance.
LD
Lindelani D's update29 May 2020, 12:27
Reviewer Update
Hi Hollard,
My issue has been resolved and my claim has been settled. I am a bit disappointed that it had to result to a complaint and more than a month before someone picked up a call and called me. It is in envitable that, there will be disputes but these must be handled with respect and understanding. Thanks for your assistance.
My issue has been resolved and my claim has been settled. I am a bit disappointed that it had to result to a complaint and more than a month before someone picked up a call and called me. It is in envitable that, there will be disputes but these must be handled with respect and understanding. Thanks for your assistance.