Hollard is B.S

I have since claimed a lost phone on the 15th of February. I later on placed a complaint on this portal. I got an email from hollard complaints team and that was it. No phone call, no nothing. This morning I decide to go to the branch and I was given a phone so I could talk to them. The guy I spoke to was rude and slammed the phone on me. If this is how hollard conducts their business I'm very disappointed