SG
Siboniso G

1 reviews | Active since Jan 2022

26 Jan 2022, 15:45

Hollard is a **** that needs to be cancelled.

22/12/2021 my car was knocked by a Hollard client who was extremely rude and kept on telling me that he is a Dr. Followed the whole process of a 3rd party claim and submitted as requested by Robyn Job. Fast forward, an assessor was appointed (Nathan Pillay)! Nathan sends a report back to Hollard and his settlement was way less than what the panel beater had stipulated. Panel beater tried getting the part using the code given by Nathan but failed. The pet alone is way expensive. I sent a quote from Vw parts in order for Robyn and Nathan to correct this settlement amount. I had to even send footage of Hollard’s client reversing into me in order for them consider my claim. It all clearly shows your client was wrong. Now I am stuck and Robyn Job is not responding. Your service is appalling to say the least. Fix my car, I even stated on the email that I don’t want the money to be transferred into my account, you must pay the panel beaters directly failing which please get Nathan to buy the part on your behalf( where he got it cheaper) and courier it to the panel beater. Hollard is a ****, no wonder so many people are cancelling their policies with you!!

Gigaba

0
Replies (4)
Hollard Insurance
Hollard Insurance's reply27 Jan 2022, 10:39
Official
 Hello Siboniso 
 
We are sorry that your experience has led you to contact us with a complaint.
 
Our Customer Resolution Department will look into this matter and get back to you as
soon as possible.
 
Regards
Hollard Insure Complaints 
SG
Siboniso G's update07 Feb 2022, 23:12
Reviewer Update
Just because I threatened you with a letter of demand from my lawyers, you decided to promise to pay out. Still waiting. It’s day 7 today. Remember if I go the legal route, you will be liable for every legal fee I
SG
Siboniso G's update07 Feb 2022, 23:14
Reviewer Update
Incur
Hollard Insurance
Hollard Insurance's reply08 Feb 2022, 09:01
Official
Hello Siboniso
 
We are sorry that your experience has led you to contact us with a complaint.
 
Our Customer Resolution Department is aware and looking into this matter, feedback to be provided as soon as possible.
 
Regards
Hollard Insure Complaints