Hollard is a disgrace to the insurance industry

I logged a claim through my broker with Hollard on Monday 15 November 2021. It took a week before the ''digital'' assessment was finalized and I was just informed where to take my car for repairs - not once did anyone give me a choice of approved repair centres to take my car to. After that NO communication further from Hollard or their socalled repair centre. I then found a Auto shop approved by Hollard that I felt much better to take my car to and instructed Hollard on Monday 22 Nov to move me to this repair centre. once again NO communication. Now today, 25 Nov, I receive another email to say my repairs were approved by Hollard's assessor and my car booked in at the repair centre I TOLD THEM NOT TO USE! I am considering moving ALL my insurance away from Hollard cause clearly there is no customer service there. If this is the way you want to do business then I will take my R4000.00 per month somewhere else.