Hollard Insurance's Poor Service

My father was hijacked and had his phone ******. Unfortunately it was insured with Hollard via Edgars. We were told to pay an excess (which we did) and that we would be contacted. It takes some level of incompetence for an insurance company to try and contact their client on the ****** phone they are trying to claim for. Instead of any sort of follow up we were just ignored. My mother phoned in after going to Edgars herself several times and had the phone simply put down on her multiple times.

I emailed Hollard with reference and contact info to try and sort this out, but got no response. It seems they only respond via complaints otherwise they take their chances that you'll let the claim go? Worst service I have ever received from a company.