RH
Roxanne H

1 reviews | Active since Sept 2015

04 Oct 2016, 09:55

HOLLARD INSURANCE WITH GAME NO SERVICE WHATSOEVER!!!!!

<p>BOUGHT A PHONE THROUGH GAME GALLERIA ON THE 06/04/2016 AND TOOK OUT THE HOLLARD INSURANCE FOR MY PHONE. MONTHS LATER IT WAS ACCIDENTLY DROPPED. ON THE 16/09/2016 WAS MY FIRST CALL TO THE HOLLARD SHARE CALL CENTRE. SINCE THEN I HAVE PHONED HOLLARD, GAME AND JHB OFFICE TO GET ASSISTANCE IN THIS MATTER. I HAVE PHONED ALMOST EVERY SINGLE DAY SINCE THIS DATE AND YET NO ONE HAS HELPED. MY DOCUMENTS HAVE BEEN SENT THROUGH TO TWO EMAIL ADDRESSES - ********** AND ********** IN ALMOST A MONTH I HAVE SPOKEN TO TARYN, DIPUO AND VERONICA FROM FINRITE. PAM AND COLIN FROM GAME GALLERIA AND NOHLEKO FROM HOLLARD JHB. SHOULD I RECEIVE NO HELP FROM MY HELLO PETER COMPLAINT IN 24 HOURS WHICH WILL BE 05/10/2016 AT 10AM I WILL ATTEMPT A CALL WITH THE OMBUDSMAN WITH REGARDS TO THIS MATTER. A CELL PHONE IS USED FOR EMERGENGIES AND WITH THIS ONE BEING OUT OF ACTION FOR ALMOST A MONTH IS UNACCEPTABLE.</p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply04 Oct 2016, 11:49
Official

Hello

I would like to thank you for contacting us regarding your experience.

I am sorry that you have had no success in getting assistance and understand your frustration.

Our team will arrange for you to be contatced to submit your claim.

Kind Regards

Lynne Lawrence

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