Hollard Insurance will only accept my claim if I get CORONAVIRUS or if someone in my family DIES.

As a discovery bank client I decided to make use of the flight discount benefit. Flights have to be booked through their Kulula booking portal and travel insurance is automatic for purchases on the credit card.

Firstly there is no way to select the type of ticket you would like to purchase and they are automatically NON REFUNDABLE. The travel insurance provided by the Discovery Bank is done through HOLLARD INSURANCE.

I should have known this would have been a horrible experience from the start when I had to personally request the documents for the travel insurance after paying for my flights.

These flights were booked on the 2nd of February to depart on the 1st of April for a trip to visit family that my partner and I have been planning for months.

Kulula contacted me today to let me know that my flights are non-refundable and that I could pay an additional R1345 rebooking and penalty fee, plus any FARE and TAXES to rebook but they will not be refunding for the flights.

Hollard has also rejected my claim stating that the policy does not cover cancellations due to countries closing their borders or our covid19 lockdown enforced by the government .

When I called Hollard Insurance and spoke to someone directly they specifically said they only cover cancellations in the instance of unexpected illness or death in the immediate family. (etc)

I asked the consultant how it could be possible to say they will cover my cancelled flights if I got sick with CORONAVIRUS or if my someone in my family DIES because of it, but they wont cover the flights being cancelled.

How is this even possible?

The Hollard consultant told me his manager would call me back and I've heard absolutely nothing from them since.

In this day where countries have closed their borders, companies are shut down, people are being laid off and having their working hours and salaries reduced, how can you allow us to not be refunded? This is R8000 I will never see again.

It is unacceptable that massive companies like Discovery Bank, Kulula, Comair and Hollard Insurance are being allowed to take advantage of us, *****ing our money and refusing to do the decent thing and refund us for services we've paid for and have not receive.