Hollard Insurance what a sircuss!

Last week- My Moms car got damaged in town. The cars tail light was left with a hole in it. She only noticed it when she took her groceries out of the car. Upon querying Hollard Insurance (Adminfocus) ?said that it is called vandalism & that she can claim for it. I did report the claim right away. I have been talking with the broker Everyday 4 the past week but no joy. Everyday she phones them she is doing her job, but no 1 seems 2 care @ all @ Hollard Insurance. She cannot give me an answer 4 she has 2 wait 4 them 2 get back 2 her & SHE IS NOT ALLOWED 2 GIVE ME ANY NAMES, SHE MIGHT LOOSE HER JOB!!! WHAT! Well I have Had ENOUGH & this is why I will not tolerate this behaviour @ all. While U R paying Ur premium everything is just fine but when u have a claim, WOW the red tape or the unwillingness or the fact that no 1 cares, blows my mind. The Crux of it all is that she was supposed 2 go away last week when it happened. She had 2 cancel her accommodation because of the *********** staff of Hollard that cannot just settle a claim. Even getting an underwriter out is a big problem 4 them. That's right Im calling Hollard ins. ***********.