HOLLARD INSURANCE = USELESS ****BAGS

**** HOLLARD INSURANCE IS ****. I submitted a claim (no. GMCML60620) on the 22 May 2019 for my damaged phone. I have not received any correspondence from them since, besides the text acknowledging receipt of my claim. I called on the 27 May 2019 and was told it is awaiting approval. This morning (31 May 2019) I call again to do a follow up and was advised my claim is still not authorised. When asking reasons, I was told their department processing claims is not working. So we consumers get inconvenienced and delayed because of this Incompetence. I regret the day I chose such *****s as insurers. If Game stores should get another partner for insurance on their devices not these ****bags.