1 reviews | Active since Feb 2020
Hollard Insurance - Useless and ***********
Hollard Insurance is useless and ***********. After my broker made changes on my policy as per my request in January 2024 we waited almost a month for the quotation. When the quote was received it wasn’t even correct. So, my broker contacted them again. To date my broker has not yet received any quotes from them. She only gets hold of them when she calls Hollard. Over the phone in March 2024 the agent confirmed to my broker that all changes are made and also banking details were changed. 2 April 2024 the old amount went off the old banking details, thus no changes were made to the policy. Over the phone they also gave my broker a premium that I will pay because of the mess they made. On 17 April 2024 the first schedule was received as from January 2024 just to see that the changes and dates are still a mess. And now the premium is R237.25 more and not the original amount given to my broker over the phone. I will never refer Hollard Insurance to anyone. I cannot contact them directly, as you need to work through you broker. Once I have another insurance cover this policy will be cancelled with this useless company.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
I did receive a response from your complaints department on Wednesday 17 April 2023. The email stated within 5 days I will be contacted. It is now been 7 working days again with no contact and this is exactly my frustration with Hollard Insurance. There is no communication or service from your side. I think it's time to take this matter further and just move on to another insurance company. I should have stayed with Santam as I never in my 10 Years with them had problems like this.
I did receive a response from your complaints department on Wednesday 17 April 2023. The email stated within 5 days I will be contacted. It is now been 7 working days again with no contact and this is exactly my frustration with Hollard Insurance. There is no communication or service from your side. I think it's time to take this matter further and just move on to another insurance company. I should have stayed with Santam as I never in my 10 Years with them had problems like this.