Hollard Insurance- Unknown Debit- *****

I have been debited R 1,850.45 and when I called in I was transfer to the following consultants Siphokazi who transferred me to Sibusiso who transferred me to Brenda who said I must wait 7 days for their system to update and only then she will be able to assist. HOLLARDPFS- ********** ********** 0927 2018/09/27 R1 850.45

I need someone to tell me who instructed Hollard to debit my account and where did they get my details from??